Privacy policy

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register, express interest in our services, participate in activities or contact us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us. Information may include:

• Names
• Phone numbers
• Email addresses
• Contact preferences
• Authentication data
• Billing addresses
• Job titles
• Card numbers
• Usernames
• Passwords

Sensitive Information. When necessary, with your consent or as permitted by law, we may process:

• Health data
• Financial data
• Racial or ethnic origin
• Political opinions

Application Data. If you use our application, we may collect geolocation, mobile device access (calendar/contacts), device data and push notifications if you grant permissions.

Information automatically collected

We automatically collect certain information when you visit our Services. This information may include your IP address, device/browser characteristics, operating system, language settings, referring URLs, country, usage data and information collected through cookies.

This information is primarily needed to maintain security and operation of our Services, as well as for analytics purposes.

Google API

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information to: provide and deliver services; respond to enquiries; enable communications; request feedback; deliver marketing and targeted advertising; protect our Services; detect security incidents and fraudulent activity; measure campaign effectiveness; and protect vital interests.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

If you are located in the EEA, UK or Switzerland, we process your personal information under: Consent; Contract performance; Legitimate interests; Legal obligations; or Vital interests where applicable under GDPR and UK GDPR.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data with vendors and service providers including: cloud platforms, analytics services, social networks, AI platforms, performance monitoring tools, retargeting services and sales and marketing platforms. We may also share information during business transfers or when using Google Maps Platform APIs.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

The Services may link to third-party websites, online services or mobile applications that have their own privacy policies. We are not responsible for third-party sites or services we link to.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies, web beacons, tracking pixels and other tracking technologies for security, stability, user preferences and analytics purposes.

We use Google Analytics. You can opt-out using the tool available at tools.google.com/dlpage/gaoptout. See Google Privacy and Terms for more information.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission or storage system is 100% secure.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. If you believe we hold data about a minor, please contact us at roman.thies@petatec.uk.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In some regions (like the EEA, UK and Switzerland), you have rights including access, rectification, erasure, restriction of processing, data portability and the right to not be subject to automated decision-making. You may also lodge a complaint with your local data protection authority.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

Opting out of marketing: You can unsubscribe from our marketing emails by clicking "STOP" or "UNSUBSCRIBE" or by contacting us at info@petatec.uk.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. Because there is no uniform technology standard for recognising DNT signals, we do not currently respond to DNT browser signals.

12. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Last updated" date at the top of this privacy notice.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email our Data Protection Officer (DPO) at roman.thies@petatec.uk or call +44 20 8050 1189.

You may also contact us by post at: Petatec Ltd, Data Protection Officer, 13 Sotheron Road, Watford, WD17 2QB, United Kingdom.

14. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, change that information or delete it. To request to review, update or delete your personal information, please submit a data subject access request.

Learn more about our Services and MONA AI. Contact us via our Contact Page. You can also visit the ICO UK for information about data rights.