Client references and case studies
Real projects in aviation, industry, healthcare, AI governance and IT operations across the UK, Switzerland and Germany.
Our Partnerships
Selected client mandates
Proud to serve leading organisations across multiple industries. Learn more about our company
Our Clients
- ABB
- Ernst & Young
- Etihad Airways
- Bombardier Aerospace
- Hirslanden
- Alstom
- DaimlerChrysler
- Mitsubishi Motors
- DKSH
- Honeywell
- Bombardier Transportation
- Alitalia
- Air Berlin
- TUI fly
- CSC
- EFTEC
- Medinova
- ACE ESIS
- Maurice Lacroix
- Ärztezentren Deutschschweiz
- Bürgi Nägeli Rechtsanwälte
- NIKI
- Etihad Airways Partner
- Academix
- Amit-AI
Industries we deliver in
Different sectors, the same approach: honest costs, stable operations, technology that fits the business.
Aviation & Transport
Aviation & Transport
Supporting airlines, airports and transportation companies with mission-critical IT infrastructure and project management.
Healthcare & Pharma
Healthcare & Pharma
Providing secure, compliant IT solutions for medical facilities, pharmaceutical companies and healthcare organisations.
Automotive & Engineering
Automotive & Engineering
Powering innovation in automotive manufacturing and engineering with advanced IT systems and support.
Manufacturing & Industrial
Manufacturing & Industrial
Optimising production and operations through reliable IT infrastructure and process automation.
Where we add value
Analysis, decision and delivery from one source, so recommendations actually become results.
IT Cost Saving
Helping businesses reduce IT expenditure through optimisation and strategic supplier negotiations.
IT Consulting
High-quality consulting services with proven quality and customer satisfaction across Watford and beyond.
AI Development
Tailored AI solutions that automate processes and deliver measurable value to your business.
Supreme Support
Integrated ICT solutions that effectively serve your requirements and company culture.
IT Outsourcing
Reliable outsourcing services with scalable solutions and high standards of quality.
Software Engineering
Custom software development and database solutions tailored to your business needs.
Success Case Studies
Project Overview
A leading European manufacturing group required long-term support for its distributed IT environment, including Citrix engineering, infrastructure maintenance and ERP system change management. The project involved coordination between internal teams and external vendors to ensure high availability, security and compliance across multiple regions.
Challenge
The client's IT environment consisted of a mix of Windows, Linux and appliance-based systems. With numerous production sites and VPN/MPLS-connected offices, stability and scalability were crucial. The main challenges included:
- •Outdated Citrix environments affecting remote performance
- •Increasing backup and recovery complexity
- •Lack of unified monitoring across virtualised systems
- •Change-management bottlenecks during ERP updates
Solution
Petatec provided full-scope support across system operations and engineering, including:
- •Citrix redesign and optimisation for improved user access and resource distribution
- •vCenter and VMware administration with redundancy and fault tolerance
- •Veeam backup and replication setup with proactive monitoring and recovery tests
- •Windows Server and Active Directory maintenance, including GPO and authentication hardening
- •Firewall, VPN and MPLS configuration with traffic prioritisation for ERP communication
- •3rd-level support for escalated incidents and complex troubleshooting
- •Change-management coordination between internal IT and ERP vendors to minimise downtime
Outcome
The project achieved measurable improvements across the IT environment:
- 45% faster Citrix login times
- 99.8% infrastructure uptime
- Simplified backup and recovery process
- Streamlined ERP change rollouts with no critical disruptions
- Enhanced IT governance through Petatec's structured project management approach
Technologies & Services
Project Overview
An international AI provider operating from the UK and Switzerland required a comprehensive compliance and governance framework for its multilingual AI interview platform. The goal was to ensure that the system meets current and upcoming requirements under the EU AI Act, GDPR (EU) and Swiss DSG, while maintaining operational efficiency and user trust.
Challenge
The client faced multiple legal and technical challenges:
- •The platform collected voice and video data from users in several EU countries.
- •AI decision logic needed to remain explainable and auditable.
- •Data transfers between the UK, Switzerland and the EU required proper contractual safeguards.
- •Compliance teams needed clear documentation, classification and accountability mapping.
Solution
Petatec designed and implemented a modular AI governance architecture ("Guardian Framework") that included:
- •Risk classification of the AI system under the EU AI Act (medium-risk)
- •Data flow documentation across the UK, Switzerland and Germany
- •AI transparency layer, allowing users to understand decision-making logic
- •Policy and consent management system, ensuring lawful data handling
- •Security hardening via role-based access control and encrypted API endpoints
- •Compliance handbook and training module for internal and external staff
Outcome
The Guardian Framework established a reliable foundation for ethical, compliant AI operations:
- Full GDPR and Swiss DSG alignment
- Reduced audit preparation time by 70%
- Clear accountability and traceability for all AI models
- Enhanced user trust and platform credibility across the EU and UK
Technologies & Services
Project Overview
A leading European manufacturer in the transportation sector required continuous IT infrastructure management and operational support across multiple sites. The environment consisted of mixed systems supporting engineering, production and business operations with high availability demands.
Challenge
The client's IT environment included a broad mix of systems and responsibilities:
- •Distributed infrastructure across several European sites
- •Mixed Windows, Linux and appliance environments
- •Legacy network design with VPN/MPLS dependencies
- •Outdated mobile device strategy needing consolidation under MDM
- •Complex coordination of IT change processes between local and central IT
Solution
Petatec provided end-to-end infrastructure and operational management, covering:
- •24/7 helpdesk and 3rd-level support for all critical systems
- •VMware vCenter and Veeam administration with capacity planning and performance monitoring
- •Windows Server and Active Directory optimisation, patching and policy review
- •Firewall and VPN redesign to improve stability and segmentation
- •Introduction of MDM replacing legacy mobile and mail solutions
- •Regular coordination meetings with central IT management
- •Change management for ERP and production system updates
- •Procurement and proposal support for infrastructure renewal projects
Outcome
The project delivered measurable operational improvements:
- Improved network stability and visibility across all sites
- 30% reduction in network-related incidents
- Standardised MDM and endpoint management
- Faster incident response through structured 24/7 support
- Stronger alignment between local IT and central governance
Technologies & Services
Cost saving in practice
Two anonymised projects with measurable cost reduction in aviation and DACH industry.
Project overview
A European airline operating hubs across multiple countries had IT operating cost well above industry average. Four parallel service providers delivered overlapping work with no clear ownership, while Microsoft, VMware and Citrix licence cost was running out of control in a shrinking market. The brief was hard cost reduction without affecting flight operations.
Starting point
The IT estate had grown organically over years, supplier contracts were historical. Core issues:
- Four parallel service providers with overlapping scope and unclear SLA ownership
- Microsoft, VMware and Citrix licence estate with no needs-based alignment, over-licensing in multiple areas
- Operations IT directly business-critical (flight planning, crew rostering, maintenance), downtime risk intolerable
- Shrinking business required cost reduction within twelve months, with no service quality compromise
Solution
Petatec ran the supplier audit and licence review as one coordinated programme:
- Detailed supplier audit with capability matrix, SLA mapping and cost-per-service comparison
- Consolidation of four service providers onto one main vendor with clear SLAs
- Volume discounts and tiered pricing negotiated, staged termination of legacy contracts
- Microsoft licence review with migration to right-sized M365 and Azure plans
- VMware and Citrix estate cleaned up, redundant host licences removed from support
- Transition phase with dual-vendor setup so flight operations were never at risk
references.case4_outcome_title
The programme closed within nine months. Measurable results:
- 33% reduction in annual IT operating cost
- Four service providers consolidated onto one, clear SLA ownership
- Microsoft, VMware and Citrix licence cost combined -41%
- No impact on flight operations throughout the change
- Clean contract and licence documentation as baseline for follow-on work
Services and technologies
Project overview
A DACH group of industrial and consulting services had a grown server estate across three sites with three parallel hosting vendors. Cross-site backup was missing, the internal IT team was fully occupied with maintenance. Strategic direction: consolidate, reduce maintenance load, professionalise data protection and compliance.
Starting point
IT had grown decentrally, every site had its own vendors and contracts:
- Three hosting vendors with redundant contracts, no unified architecture
- No cross-site backup, restore tests never documented
- Internal IT team of just three people, permanently stuck in maintenance and ticket mode
- Heterogeneous licence estate (Office, on-prem Exchange, multiple expiring versions)
Solution
Petatec consolidated hosting, backup and licences in a twelve-month programme:
- Hosting consolidated onto an Azure-centred stack with clear tenant boundaries
- Cross-site backup via Azure Backup with documented restore tests
- Migration to Microsoft 365, on-prem Exchange retired, mobile working standardised
- 2nd-level monitoring and alerting taken over by Petatec, internal team freed up
- Staged termination of the three legacy hosting contracts with no service interruption
- Documented run-books and change routines so the internal team can carry on independently
references.case5_outcome_title
On programme completion the results were:
- 28% annual saving on hosting and licences
- Cross-site backup with tested restore paths, RPO < 4h
- Internal IT team freed up an average of twelve hours per week
- Microsoft 365 as a unified office and collaboration base across all three sites
- Clean run-book documentation as a base for future compliance audits
Services and technologies
Industry Experience
Our portfolio spans multiple sectors including aviation, automotive, technology, healthcare, finance and manufacturing. We bring industry-specific expertise to every project, so solutions match the requirements of your business environment.
Aviation & Transport
Airlines, airports and logistics companies
Technology & Engineering
Software, hardware and engineering firms
Manufacturing & FMCG
Production and consumer goods companies
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