Terms of Service

1. ACCEPTANCE OF TERMS

By accessing and using the services provided by Petatec Ltd ("Petatec", "we", "us", or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. DESCRIPTION OF SERVICE

Petatec provides IT consulting, outsourcing, software development, AI solutions, international project management, and recruiting services (collectively, the "Service"). The Service may include various features and functionalities that we may add, modify, or remove at our discretion.

3. REGISTRATION AND ACCOUNT SECURITY

When registering for our services, you agree to:

• Provide accurate, current, and complete information about yourself
• Maintain and promptly update your registration information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account

4. USER OBLIGATIONS

As a user of our services, you agree to:

• Use the Service only for lawful purposes and in accordance with these Terms
• Not use the Service in any way that could damage, disable, or impair our systems
• Not attempt to gain unauthorized access to any portion of the Service
• Not use the Service to transmit any malicious code or harmful content
• Respect intellectual property rights of Petatec and third parties

5. INTELLECTUAL PROPERTY RIGHTS

The Service and its original content, features, and functionality are and will remain the exclusive property of Petatec Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Petatec Ltd.

6. SERVICE LEVEL AGREEMENTS

For contracted services, specific Service Level Agreements (SLAs) will be defined in individual service contracts. These SLAs outline:

• Response times for support requests
• Availability guarantees
• Performance metrics
• Remedies for service failures

7. FEES AND PAYMENT

Fees for our services will be outlined in individual service agreements. Payment terms include:

• Invoices are due within 30 days unless otherwise specified
• Late payments may incur interest charges as permitted by law
• We reserve the right to suspend services for non-payment
• All fees are exclusive of taxes, which are your responsibility

8. CONFIDENTIALITY

Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the provision of services. This obligation survives the termination of our service relationship.

9. DATA PROTECTION AND PRIVACY

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

• Petatec shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim
• We do not guarantee uninterrupted or error-free service
• We are not responsible for data loss; clients are responsible for maintaining backups

11. INDEMNIFICATION

You agree to indemnify and hold Petatec Ltd, its officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

12. TERMINATION

Either party may terminate the service relationship:

• With written notice as specified in the service agreement
• Immediately for material breach of these Terms
• Immediately if required by law or regulatory authority

Upon termination, you must cease using the Service and we will provide you with your data in a commonly used format, subject to any outstanding payment obligations.

13. FORCE MAJEURE

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

14. WARRANTY DISCLAIMER

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable

15. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by:

• Posting the new Terms on our website
• Updating the "Last updated" date at the top of this page
• Sending an email notification to registered users

Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

16. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Petatec Ltd regarding the use of the Service, superseding any prior agreements between you and Petatec Ltd relating to your use of the Service.

19. ASSIGNMENT

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms or any rights under these Terms without your consent to any affiliated entity or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

20. CONTACT INFORMATION

If you have any questions about these Terms, please contact us: